This Privacy Policy explains how Safora (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use the Safora mobile application (“App”). By using the App, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

• Name (optional for registered users)
• Email address (optional)
• Phone number
• Contact details of your selected Guardians

1.2 Automatically Collected Information

• Device model and operating system
• IP address
• Crash logs and diagnostics
• App version and usage activity

1.3 Location Information

Safora only accesses and shares your location when you trigger an SOS alert and only if you have granted location permissions. We do not track your location in the background when no SOS is active.

2. How We Use Your Information

Your data is used solely to:

• Send SOS alerts to your designated Guardians
• Operate, maintain, and improve the App
• Provide customer support
• Enhance functionality and performance
• Comply with legal and regulatory obligations

Safora does not sell or rent your personal information to any third parties.

3. Sharing of Information

Your information is only shared with:

• Your Guardians (SOS alerts, location if enabled)
• Cloud hosting and infrastructure providers (data processing only)
• Analytics partners (anonymised)
• Law enforcement agencies if required by law

4. Data Storage and Security

We use encryption, secure servers, and industry-standard safeguards to protect your data. While we take every reasonable step to secure your information, no digital service can guarantee 100% security.

5. International Data Transfers

Your information may be processed on servers located outside your home country. Where required, we apply GDPR-approved data transfer safeguards.

6. Data Retention

We retain your data only as long as necessary for the operation of the App or to comply with legal obligations. You may request data deletion at any time.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Restrict or object to processing
• Request data portability
• Lodge a complaint with a supervisory authority

8. Children’s Privacy

The App is not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the App after updates means you accept the revised terms.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:
info@safora.life